Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Autofix Services Ltd, Low Cost Car and Van hire and Udrive's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Autofix Services Ltd, Low Cost Car and Van Hire, Udrive or us/ we/ our refers to the owner of the website, Autofix Services (113 Constitution St, Aberdeen AB24 5ET). The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. See our Privacy Policy for details.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the linked website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland. By using this website you accept the exclusive jurisdiction of the Scottish courts in relation to any dispute arising from your use.

Privacy Policy

This privacy policy sets out how Autofix Services Ltd, trading as Low Cost Car Hire and U Drive(we/us/our) uses and protects any information that you give us when you use this website. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect and why

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Contacting You

internal record keeping to improve our products and services

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

Specifically, we use Google Analytics. Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is to help protect your privacy whilst using our website. Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  If you would like a copy of the information held on you please write to us at 113 Constitution St, Aberdeen AB24 5ET. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


To satisfy our insurance requirements we require you to provide the following documentation.  

1. Current Drivers Licence - If the licence is your current address then we only need 1 item from No 3 below and if the licence address is not your current address then we will require 2 items from the list in No 3 below. 

2. An 8 digit code from DVLA to allow us to access your information on-line when you arrive - This code is an alpha numeric code and must clearly indicate any upper and lower case characters. The code can be obtained from the DVLA website at

 https://www.gov.uk/view-driving-licence  or Telephone 0300 790 6801

Providing your National Insurance Number prior to collection may speed up checkout if you have difficulty obtaining a code. 

3. A proof of address which has been posted through your letter box from an established institution in the last 3 months. 

    We can use a  BANK STATEMENT

                          CREDIT CARD STATEMENT 

                          MORTGAGE STATEMENT

                          PENSION STATEMENT

                          ELECTRIC BILL

                          GAS BILL

                          LANDLINE PHONE BILL

                          TV LICENCE

                          SOLICITOR LETTER

                          INLAND REVENUE LETTER

                          COUNCIL LETTERS OR TAX BILLS

                          PAY SLIP DISPLAYING POSTAGE FRANKING                         


  We cannot use  MOBILE PHONE BILLS

                          CAR TAX REMINDERS

                          CAR INSURANCE DOCUMENTS, RENEWALS ETC

                          ANYTHING WITH YOUR ADDRESS AND NO DATE  

Originals only please - No photocopies or prints taken off the internet.                               

4. A signed bank card or credit card in the drivers name. Or a current passport. 

Non UK Citizens are required to produce a current passport from their country of origin.  

No refunds will be given if you fail to provide the above documentation.  

A deposit will be required to be taken from a bank or credit card in the drivers name. This is taken as a pre authorisation and will affect the funds in the account for 9 -10 working days depending on your bank.       

European Licenses with the EU symbol are fine without an International license. IDP's are intended for the purpose of translation. The onus is on the Renter to provide a translation to confirm all our Insurance Risk questions.

Endorsements

Certain minor endorsements are acceptable to our insurers. Please advise our reception staff of all endorsements when making your reservation so that they can be validated prior to the rental.

Identification

All UK residents must be able to produce a second proof of address, in the form of a utility bill or bank statement, not more than three months old, in name of the main hirer. International hirers must be able to produce a passport and valid credit card in the name of the main hirer.

Age Limits

Drivers must be aged over 21 and under 70 years old. Drivers over 70 may be considered after referring their details to our insurance company.

Additional Drivers

We can authorize as many drivers as you require at an additional charge.

Insurance

All of our vehicles are fully comprehensively insured. Our policy carries a maximum excess of up to £750.00 for which the driver may be held liable if any damage is deemed to have been his/her responsibility. This excess can be reduced to paying a collision damage waiver.

Fuel

All vehicles are supplied with at least 1/4 tank of fuel. Vehicles requiring to be refuelled will have the fuelling cost, charged at our current rate, deducted from the returnable deposit. No refunds will be given for vehicles returned with excess fuel.

Payment

The estimated cost of the rental and optional Collision Damage Waiver is payable at the time of collection along with a £100 deposit which must be paid by card in the drivers name.

VAT

All the prices quoted are inclusive of VAT.

Penalties

The Customer is liable for all penalties incurred during the rental period including, but not restricted to, parking, clamping, bus lane and speeding fines, congestion and compound charges and in addition when the Company has to provide the Customer’s details to the authority levying such penalty, or it remains unpaid the Customer shall also be charged an administration in addition to the actual cost of the penalty.

Mileage Charges

The excess mileage charge for cars and standard transit vans is 15p per mile. Luton vans are charged at 25p per mile.

Insurance Excess

Our maximum insurance excess is £750.

Refunds & Cancellation Policy

All cancellations are subject to a minimum admin fee of £10.

Transit Vans and Cars

No refund will be given for cancellations made within 48 hours of the hire start time, bookings on Saturdays & Sundays, and special dates unless we can re-hire the vehicle to cover the original booking times and recoup the hire charge. In which case we will only charge the minimum admin fee of £10

Hire dates with more than 48 hours notice can be changed once with no charge, thereafter an admin fee of £5 per change will apply.

Luton Vans

No refunds will be given for cancellations of any Luton vans with less than 90 days notice.

 
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